1. General information

The following terms and conditions of delivery and payment apply to online sales between Sandudd Oy and the customer. By ordering products from the online store, the customer agrees to comply with the current terms and conditions.

Online store products are sold by:

Sandudd Oy
Business ID: 0464037-1

We sell products to adult individuals and businesses in Finland and throughout the EU.

Product prices include value-added tax (25.5%). We reserve the right to change the prices and shipping costs.

Orders from outside the EU and separate orders from corporate customers are handled via email:

info@sandudd.fi

2. Ordering

Products can be ordered from the online store at www.sandudd.fi.

If a product is temporarily out of stock, please contact our customer service.

Please note that some wallpaper designs are available for a limited time only. Sandudd Oy reserves the right to remove products from its selection without prior notice.

Orders are processed on weekdays from 8 – 15.

After placing an order, the customer will receive an order confirmation via email, which includes:

  • ordered products and quantities
  • total price of the order
  • shipping costs
  • estimated delivery time

To place an order, you must provide an email address.

The customer agrees to comply with the delivery and payment terms in effect at any given time.

3. Payment methods

Online store payments are processed through a secure payment service.

Online banking payments:

Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Ålandsbanken and S‑Pankki.

Card payments:

Visa, Mastercard, American Express

Mobile payments:

MobilePay, Siirto, Apple Pay, Google Pay

Billing and installment payment services:

OP Invoice

4. Payment service provider

Paytrail Oyj (2122839-7) acts as the payment gateway operator and payment service provider in collaboration with Finnish banks and credit institutions.

Paytrail Oyj appears as the payee on your bank statement or credit card bill and forwards the payment to the merchant.

Paytrail Oyj holds a payment institution license. In the event of a complaint, please contact the product supplier first.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830
www.paytrail.com/kuluttaja/tietoa-maksamisesta

5. Delivery time

Orders are shipped on weekdays.

The delivery time for products in stock is usually 2–5 business days from the date of order.

The exact delivery date will be specified in the product details and the order confirmation.

The customer will be notified of any delivery delays by email.

Sandudd Oy is not liable for any indirect costs resulting from delivery delays. The customer has the right to cancel the order if the delivery is significantly delayed.

6. Shipping methods and shipping costs

We ship products within Finland via Posti, or they can be picked up from our factory warehouse.

Delivery options:

Pickup from the factory warehouse
Kurvolantie 5 C, 37800 Akaa
Weekdays 8 – 14

A4-size wallpaper samples
Shipping: €2.75 per order.

Posti Package
Shipping fee: €9.90 per order; free shipping on orders over €150.

Posti Home Package
Shipping fee: €20 per order, regardless of the total order amount.

Prices include VAT.

You can track the shipment using Posti’s tracking code.

7. Exchange and return policy

Consumers have a 14-day right to exchange or return items in accordance with the Finnish Consumer Protection Act.

The return policy applies only to unused and unopened products in their original packaging. Opening a roll of wallpaper is considered a final purchase, and returns will not be accepted in such cases.

Please use Sandudd’s wallpaper calculator to estimate the amount of rolls needed, or contact our customer service at info@sandudd.fi

Returns must be made within 14 days of receiving the product.

8. Return Instructions

If you need to return any products, please follow the instructions below.
If you need to return an item, please contact our customer service first: info@sandudd.fi

In your email, please include the following information (all fields are required):

  • order confirmation/order number
  • delivery time
  • products to be returned
  • customer name
  • shipping address
  • phone number
  • payment method
  • reason for return

You can contact our customer service for return instructions.

Here’s what to do:

  1. Please pack the items you are returning carefully, preferably in their original packaging.
  2. Take the package to a Posti service point and provide the return ID.
  3. Please keep your return receipt until the return has been processed.
  4. Return address: Sandudd Oy, Kurvolantie 5 C, 37800 Akaa

We do not accept returns after more than 14 days from the day of delivery.
A return fee of €10 (incl. VAT) will be deducted from the total amount of the returned items.

Failure to pick up an order is not considered a return. We will always contact you if an order is returned to us unclaimed. For unclaimed orders, we charge a return and handling fee of €20 (incl. tax) as well as new shipping costs before any potential reshipment.

If you wish to exchange or return a product, please always contact our customer service first: info@sandudd.fi.

10. Refunds

Once the return has been received and inspected, the refund will always be issued to the original payment method.

The refund will be issued as soon as possible after the refund request has been processed.

11. Complaints

If you notice a defect in the product, please contact customer service immediately at info@sandudd.fi. You must file a complaint right away.

Please attach a photo showing the defect when submitting your complaint. Please keep the defective, damaged, or incorrectly delivered product, along with its labels, in case further investigation is needed; we may need to have it returned. Sandudd Oy will cover the return shipping costs in the event of a complaint.

If you have already started wallpapering and notice a problem, do not hang more than two strips before contacting us at: info@sandudd.fi

12. Issues related to shipping and defective products

If a product is lost during shipping, damaged, or the wrong product is delivered to the customer, the customer must immediately report the issue to info@sandudd.fi.

You must notify us of any shipping damage or goods damage during shipping within 7 days of receiving the package. If the package is visibly damaged upon delivery, you must immediately file a complaint with the postal service.

13. Applicable law and liability for defects

Our consumer sales comply with current Finnish and European Union consumer protection laws. Sandudd Oy is liable for any defects in its products in accordance with the Consumer Protection Act.

If a dispute regarding a sales contract cannot be resolved through negotiations between the parties, the consumer may refer the matter to, for example, the Consumer Disputes Board (www.kuluttajariita.fi) or a competent court for resolution.

14. Intellectual property rights

All images and text content on the online store, as well as the website design, are the property of Sandudd Oy and the third parties it partners with. Unauthorized use or copying of material protected by intellectual property rights is prohibited.

15. Contact information

Sandudd Oy
Kurvolantie 5 C, 37800 Akaa
Phone number: 0201541444
Email: info@sandudd.fi
Factory store and order pickup: Kurvolantie 5 C, 37800 Akaa

16. Other

We reserve the right to change our terms of delivery and payment. Customers must review the current terms of delivery and payment before placing an order.

Sandudd Oy treats all customer information with the utmost confidentiality.